1. Introduction
Welcome to TERR Studios (“we”, “our”, “us”). We are a UK-based developer creating add-on scenery and related content for Microsoft Flight Simulator.
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website terrstudios.com, purchase our products, or interact with us.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
Personal Information
When you contact us, create an account, or make a purchase, we may collect:
Name
Email address
Billing address
Payment details (processed securely via our payment provider; we do not store full card details)
Account credentials (if applicable)
Non-Personal Information
When you visit our website, we may automatically collect:
IP address
Browser type and version
Operating system
Pages visited, time spent, and referring websites
General location data (e.g. country or region)
We collect this information through cookies and analytics tools (see Section 7).
3. How We Use Your Information
We use your information to:
Process and deliver orders
Provide customer support
Send product updates or announcements (only if you’ve opted in)
Improve our website and user experience
Detect and prevent fraud or misuse
Comply with legal obligations
4. Legal Basis for Processing
We process your data under one or more of the following legal bases:
Contractual necessity: to fulfil orders or provide services you’ve requested
Legitimate interests: to improve our services and protect our website
Consent: for marketing communications or cookie usage
Legal obligation: to comply with UK laws and tax regulations
5. How We Share Your Information
We may share your information with:
Payment processors (e.g. PayPal, Stripe, etc.)
Marketplace platforms (if you purchase our products through third-party stores such as simMarket or Flightsim.to)
Email and hosting providers
Analytics services (e.g. Google Analytics)
We do not sell, rent, or trade your personal information to third parties.
6. Data Retention
We keep your personal information only as long as necessary:
For orders: typically 6 years (as required for accounting and tax purposes)
For marketing communications: until you withdraw your consent
For analytics data: anonymised after a reasonable period
7. Cookies and Analytics
We use cookies to improve your browsing experience and analyse website performance. You can choose to accept or reject cookies through your browser settings or via our cookie banner when you first visit our site.
For more information, please refer to our Cookie Policy (if applicable).
8. Your Data Protection Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict processing
Withdraw consent (where applicable)
Data portability (request a copy of your data)
To exercise these rights, contact us using the details below.
9. International Data Transfers
We primarily store and process your data within the UK or the EEA. If we transfer data outside these regions, we ensure appropriate safeguards (such as standard contractual clauses) are in place.
10. Security
We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
11. Links to Other Websites
Our website may contain links to third-party sites (e.g. partner stores, social media). We are not responsible for their privacy practices, so we encourage you to review their policies separately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with the updated “Effective Date.”
13. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us at:
TERR Studios
Email: [email protected]
Website: terrstudios.com
Registered in the United Kingdom